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商品について商品について商品について

  • What is a hip seat carrier?

    "Hip sheet" is like a pedestal that puts it on your waist and puts your child.
    "Hip seat carrier" is a "hug string" that combines a hip seat to a hip seat (upper part).
    Baby & ME's hip seat carrier is designed to be an engineering engine, can be safely hugged and reduced the burden on the shoulders and waist.

  • What is a waist belt type?

    A type of hug that wraps a belt around the waist and supports your child with your shoulders and waist. It features a compact combination and a feeling of adhesion with children.

    By purchasing the Belk-S First set, you can use it as a waist belt type.

  • Is it okay to use a hip seat carrier even before the waist sings?

    Baby & Me's hip sheet carrier can be used for face -to -face hugs after the neck.
    By pulling the child's buttocks when installed, you can take the ideal C curve posture. In addition, the child's seating is non -slip.
    Please be assured that it is a product that can maintain the correct posture even for children before the waist.

  • Can small items in the hip sheet part be stored?

    It cannot be stored. The inside of the hip sheet contains middle materials for safely holding children.
    Use the attached waist pouch on the waist belt to store small items.

  • Are you both unisex?

    Baby & ME's hip seat carrier is adjusted by magic tape and strap when installed, so you can use it as a men and women.
    Compatible waistProduct pagePlease check.

  • What are the black dots and spots on the belt cover and positive drooling cover?

    Belt cover and positive drooling cover use organic cotton.
    There is no processing for the purpose of bleaching, dyeing, softening, controlling agents, anti -wrinkles, and form stabilizers performed in many cotton products.
    Therefore, cotton stems and leaves enter the fabric and have something like a black dot, or that the color is not uniform.
    Please understand it as an organic cotton texture that does not perform chemical processing such as bleaching, and use it with confidence.

  • How many years has the useful life of hugging?

    Although it differs greatly depending on the frequency of use and the number of washing times, the useful life of hugging strings is generally 3-4 years.
    If you deteriorate over time, please consider replacement.

シリーズの違い・適合性についてシリーズの違い・適合性について

  • What is the difference between the Belk-S series and the ONE-S series?

    The major difference in the series is the parts used for newborns.

    The Belk-S series can be switched to a waist belt type hug strap by choosing a first part set, and can be used by newborns.
    (FIRST parts cannot be purchased)

    The ONE-S series can be used by newborns in combination with an optional newborn pad.

  • Is there a difference between the BELK-S series and the Hip seat carrier of the ONE-S series (hug string body)?

    The Belk-S series is an improved series that is easier to attach and install it from the conventional series.
    Main improvement
    ・ Suppress the volume of the shoulder belt and improve the fit.
    ・ Adjustable zipper on waist belt
    ・ With adjuster adjustment for head support
    ・ The seat surface of the hip seat is completely non -slip
    ・ Detached large -capacity waist pouch

  • Is there a summer series?

    Baby & me products can be meshed by winding the "season cover". By opening and closing the season cover, it can be used regardless of the season.

  • Are there any separately sold parts that can be used by newborns?

    If you are using ONE and ONE-S, you can use it from the newborn with a newborn pad sold separately.
    If you are using Belk-S, there are no newborn parts sold separately.

使用方法について使用方法について

  • Can the hip seat carrier be used as a hip seat?

    Yes, you can remove the upper part and use it as a hip seat.
    When using the hip sheet alone, please support it with both hands so that your child does not fall. In addition, please use it as an auxiliary device holding sideways for children before the neck.

  • Where should I keep the waist belt of the hip seat carrier?

    The basic position is on the waist bone, the position of the waist, but please adjust it up and down according to the body type of the wearer and the child's growth.
    In addition, please check the side with a mirror when installed, and check if the waist belt is parallel to the floor.

  • Which position should I keep the waist belt when using the Belk-S First parts?

    The basic position is slightly higher than the waist, but please adjust it up and down according to the body shape of the wearer and the growth of the child.
    In addition, please check the side with a mirror when installed, and check if the waist belt is parallel to the floor.

  • The waist belt is painful and painful, and it feels strange.

    The waist belt may be loose and the position may not be matched. Wrap the waist belt so that there is no gap between the wearer's body. If the position is not right, adjust it up and down.

  • The shoulder belt comes off and falls.

    Adjust the width of the upper buckle.
    Be sure to check the width, especially when operating up and down, so that the shoulder belt does not come off.

  • Is the child's arm out of the shoulder belt or from below?

    You can use it either according to your child's growth. However, especially for children in front of the waist, the upper body is unstable, so be sure to support it by hand.

  • I don't know when to switch between small size and normal size when using first parts.

    Before the neck, the small size is a small size, and the normal size is a guide. Parents judge according to their child's growth. Adjust so that the opening of the crotch becomes a natural M -shape.

  • The fabric of the hug and the child's skin may be red.

    If your child's skin is marked or turns red, be sure to wear clothes that covers the exposure or a towel, so that your hug will not touch your skin directly.

  • When do you use sleeping food?

    If you use it when your child is sleeping, your neck will be stable. In addition, it can be sunshade and wind.
    Please use it while paying attention to your child, especially during installation.

  • Is it okay to fasten one of the connected buckles (Velcro) and the consolidated zipper?

    It is very dangerous because there is a risk of child falling or product damage. Both the consolidated buckle (Velcro) and the consolidated zipper should be fastened.

  • If you put your child on the hip seat, you will hear the sounds such as gicks and mishimishi from the pedestal.

    Baby & Me hip seats are made of soft urethane foam material in the lower layer of the middle material to reduce the load on the lower abdomen when installed.
    Since the surface of the urethane form is not slippery, friction occurs between the hip seat fabric, and even a new one may cause a sound similar to squeaking.
    It is based on the product specification and is not the sound caused by the bug of the hip seat, so please use it with confidence.

  • Can I wash it?

    Take out the middle of the hip seat, fasten all buckles and zipper, put it in a washing net, and wash it with a water temperature of 30 degrees or less with a weak water.
    Please wash the belt cover and sleeping food separately from the body.
    Use a neutral detergent when using detergent. Do not use fluorescence white agent or chlorine bleach.
    Do not use the dryer, dried in the shade and dry it completely.
    In order to avoid texture and shape loss, use the frequency of use of the washing machine, and if it is light dirt, tap it lightly with a moist cloth.

オンラインストアについてオンラインストアについて

  • When is the holidays at the online store?

    The online store is closed on weekends and holidays. In addition, it may be closed in summer, winter, and temporarily closed. For details, please go to "Shopping Guide"Business day calendarPlease check.

  • When will I receive the product?

    Products that are in stock will be sent on the day by the customer who ordered by 13:00 on the business day. The holidays will be accepted the next business day.

  • I can't receive an email.

    Regardless of your settings, you may not receive an email. Sorry to trouble you for mobile mail, domain specification settings, and free mail, but please set the following domain reception.
    "Babyandme.co.jp"

  • I would like to purchase it as a gift item (gift product). Is the amount of money listed in the included document or the outer box of the product?

    Since the automatic distribution email at the time of product shipment is used as a small book, there is no bundle of a delivery note. In addition, there is no description of the amount of money on the outer box of the product.

  • Is it possible to buy an addition of sleeping food and drooling cover?

    The official online store sells genuine drooling cover and custom accessories. Detail isProduct listPlease check.

  • Is it possible to return or exchange?

    We do not accept returns or exchanges for your convenience.
    Regarding returns and exchanges"Shopping guide"Please refer to it.

  • I registered as a member at the time of purchase, but I can't log in.

    There is a possibility that the account linkage at the time of registration has been invalidated.
    In order to enable account cooperation, it is necessary to perform procedures from the e -mail sent separately from our company.
    Detail isCustomer centerPlease contact us.

  • Where can I get a fitting rental coupon?

    Before purchasing the product, please send a coupon desired email to the specified address. For details, please check the email to be sent at the start of the fitting rental service.

販売店について販売店について

  • I want to try the product before purchasing.

    We offer a fitting rental service at the online store.
    You can also try it on at the dealer. In the case of a dealer, we recommend that you check the stock of the kid string to the store in advance before visiting the store.

  • Where can I buy Baby & Me products?

    List of storesPlease check. Please contact each store for stock status.

アフターサービスについてアフターサービスについて

  • Is there a guarantee?

    Hugging strikes, optional products (baby carrier parts, newborn pads), for purchase at the official online store, 2 years from the date of purchase, and one year from the date of purchase for purchases at regular stores. We have a warranty.
    The warranty card is on the last page of the instruction manual, so please keep it in a safe place.
    Accessories (winter cape, belt cover, storage cover, etc.) are not guaranteed.
    About 2 -year warranty"Information on 2 -year warranty"Please refer to.

  • Are you doing repairs?

    We are repairing the main unit. However, there are some places where repair cannot be accepted.
    In addition, depending on the degree of congestion, it may take time to repair.
    Detail isCustomer centerPlease contact us.

  • Is all the free repair during the warranty period?

    There are some parts that are not applied to paid repair and warranty. For details, please check the warranty provisions described in your warranty.

  • Is the replacement of the buckle a guarantee?

    Damage to the buckle is not covered by the warranty.

  • I want to purchase only parts (buckles, middle materials, etc.).

    We do not sell only parts. The attached accessories (belt cover, positive drooling cover, safety belt)online storeYou can purchase more.

  • The instruction manual has been lost.

    It is possible to hand it over by digital data.Customer centerPlease let us know the product name/model number.

  • Is discoloration in washing a guarantee?

    Dealment due to washing, damage to the fabric due to incorrect care, etc. are not covered by the warranty.

  • I want to contact the customer center.

    Contact to the customer center is accepted by inquiry form or telephone.
    【Inquiry form】Here
    [Phone number] 0800-100-1730 (reception hours: 11: 00-17: 00 on weekdays)

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